Posted August 3, 2010. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. All Activity; Home ; Categories ; Cruise Lines "A - O" Celebrity Cruises ; Celebrity Web-Site - Final Payment Date - Glitch? For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. (a) We strongly recommend you visit our website at https://www.celebritycruises.com/gb and click on already booked then Check-in Online and submit these details online. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. A. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. You must tell us about the problem as soon as possible. For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. For guests making bookings onboard any of our ships, different deposit policies may apply. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. 12 hours on a 14 night holiday. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. We cannot accept responsibility for any services, which do not form part of the package holiday. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. For most international flights, this will be the Montreal Convention 1999. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. . Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Ashley Kosciolek. Call us at 800-338-4962 or . Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Please note: It may not be possible to confirm your flight details at this point. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. . However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. I have a question about the due date for the final payment. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. I remember it use to be 60, then 65, 70 and sometimes more. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Claims must be made directly to your insurance company. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. The Latest Social Media Scam: Cross. Ships' Registry: Malta and Ecuador. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. Please also see section 1.3 above. We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. Your table number will be confirmed in your stateroom at the start of your cruise. 5.10 What about circumstances which are outside of your control? Please visit your airlines website for details. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. You must ensure that you are using an up-to-date brochure when you book your holiday. You should receive a confirmation invoice and an ATOL Certificate if your holiday includes flights issued by the travel organiser showing that they are responsible for providing all elements of your holiday. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Cookies are used on this website. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. For more information, see https://www.state.gov/state-sponsors-of-terrorism. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. To stay up to date on the latest passport requirements, please go to: https://www.gov.uk/travel-abroad. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. By continuing to browse the site, you agree to the use of cookies. Our descriptions may refer to activities that are available in the ports you are visiting. Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. All participants who engage in such recreational activities do so at their own risk. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. Unless you book and pay for an upgrade, you will fly economy class. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. You can redeem any FCC by calling us! For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. 5.4 What about advanced or delayed sailings and changes to the itinerary? When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard Once your EHIC has expired, youll be able to replace it with a GHIC. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). For more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk /ATOL Certificate. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. However, neither we nor the airline will be liable if and to the extent that the destruction loss or damage resulted from the inherent defect, quality or vice of the luggage. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. a letter from a doctor etc.). Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. A. Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. Governments and public authorities continue to develop their policies and change their rules. Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. If 3 or more consecutive sailings are booked, then we will collect a deposit for each of the cruise segments. You must check the price of your chosen holiday at the time of booking. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you. 1.11 Can I make changes to my booking after it has been confirmed? Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. (b) Airlines are required to pass certain personal information relating to passengers (principally, but not exclusively, information on the data page of a passengers passport) to the U.S. There may be a requirement to carry out maintenance/building works on your cruise/hotel. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. Until that point, your monies are not protected by our ABTA membership or any other arrangement. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. Please refer to the terms and conditions of your debit or credit card for details. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. All bookings are subject to these booking conditions. 1. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. We are not able to offer flight only bookings. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. For ships originating in North America, the minimum drinking age is twenty-one (21). Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Asia, the Middle East, China, India, and Australia. Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. Please have your itinerary number available and one of our agents will assist you. We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minors holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation. Our Galapagos sailings have different deposit and payment terms, full details will be given at the time of booking. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Such bookings will be treated as normal bookings subject to the above comments on special requests. When you pay you will be supplied with an ATOL Certificate. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. If we have to make a significant change or cancel, we will tell you as soon as possible. You will usually have access to your cruise . If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. This information will be provided as soon as we are in a position to do so. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked.
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