There is no customer service centre you can call, just an automated voice call telling you to email. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. A doctor cannot be You or a member of Your family. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. What can I do if my tickets are lost, damaged or stolen?
I've purchased a ticket and my event is tonight! I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Ticketek Australia you're a pathetic poor excuse for a company. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Find out how we combat fake reviews. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. No way to recover tickets. I sent a message via the website and got the pdfs a day or so later. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Buy guaranteed tickets for sold out events at a fair price. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. What will a Marketplace ticket look like? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. We missed the show! Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Therefore, it's impossible to speak to an actual person. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Sell tickets directly from your Ticketek Account. Cannot add tickets to wallet. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How will I receive my tickets? What is the Ticketek Marketplace Terms and Conditions for? But the thing is, they didn't. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. I received an error message after purchasing tickets. What happens to my money when I buy a ticket? The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Proof that the passport has been reported to and cancelled by your Government Agency. An incident number or report from the Police or relevant traffic authority. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I just resold a ticketek ticket on Tixel. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). A copy of the travel warning from the Government Agency. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Forcing people to own smart phones is not giving people choice and freedom. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. I got tickets to a concert from ticketek that got cancelled of covid. Our integration means you can list tickets for resale directly from your Ticketek account. The best person in the world. etc.WHERE IS THE ACCOUNTABILITY? Anyone can write a Trustpilot review. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. , please contact the Customer Service team directly for further advice about your Refund. confirmation or our website for contact details. Never ever again. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Privacy (data erasure request) Inspite of giving all the details, continuous email stating - send it in new format or send more information. Youmade an unsuccessful request for annual leave for the date of theBooking. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Why is this company even allowed to operate?????? Ltd. All Rights Reserved. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. You may also wish to resell your tickets if you cannot use them. I have now been trying for a refund for 6 months. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Basically, because they're the only game in town, and they can do whatever they fucking like. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. What to do?? Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. If there is a financial failure of any Transport provider. means the unforeseen change of the date of an examination that. Are there any age restrictions enforced on my event? https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Please also read the General Conditions of Refund. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Clunky unhelpful booking site for Mary Poppins Melbourne. They will do anything to hide from you. Everybody else looks like a paedo. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Immediate household persons living together at the same permanent address. 2023 Trustpilot, Inc. All rights reserved. Sell tickets directly from your Ticketek Account. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. An incident number or report from the Police or relevant traffic authority. (This can normally be obtained from the transport companys website). to then often have to go to their desk at the venue to follow up the issues. 2023 ProductReview.com.au Pty. Appalling service. Any translation of this document from English is for assistance and information only. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Please also read the General Conditions of Refund. Emergency Services Police, Fire and Rescue Service or other Emergency Services. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. How insensitive is that. How did this happen? I got tickets to a concert from ticketek that got cancelled of covid. I can not believe in this day and age HOW BAD this company is. I'd be interested whether this is something the ACCC would be interested in. Press question mark to learn the rest of the keyboard shortcuts. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I To apply for a Refund simply click on the link in your booking confirmation email, or click here. Are Refundable tickets offered on Gift Voucher sales? I recognise the terms of service were available, but nobody reads those. They haven't responded to my emails! Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Ticketek routinely mismanages ticket processing which should be simple. Their customer service to follow up and right the problems is poor. Zero stars, uselessly run, waste of a time company. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. A police report confirming details of the theft. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I will never purchase anything with you again. means the unforeseen change of the date of an examination that. Once got a response to an email because I didnt purchase the ticket wont gi. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. If there is a financial failure of any Transport provider. There is no phone number, only an email which does not get answered. Why does Ticketek Marketplace charge fees? Wife tested positive on 13th. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. ?DO NOT BUY TICKETS FROM TICKETEK! is cancelled or postponed by the provider. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. In event of a Refund Application the English language version shall be the basis of settlement. Like. I am trying to buy tickets but it says unable to lock the ticket. Website doesn't work. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Any reason for refund must not be foreseeable at the time. (This can normally be obtained from the transport companys website). If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Where You have not been physically examined by a Doctor prior to the date of the Booking. Voluntary relocation or where you are changing employer for a new role. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Lost a baby recently? Confirmation that the document cannot be replaced in time for the Booking. Any vehicleYouplan to use during theBooking. A copy of the letter requiring Jury Service. Why should I buy from Ticketek Marketplace? Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. . Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount is cancelled, postponed or cannot be fulfilled by the. Ticketek wastes YOUR TIME like it doesn't matter. Sick relative? They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Confirmation of failure or disruption of the public transport. I replied and asked for a direct line or email address to speak to management/no reply since. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. What should I do? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Presented by:
They stole my money too. We also ensure all reviews are published without moderation. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Budjerah: 6:00 6:30pm
No contact, no reply, nothing.You have stolen money from thousands of people who need it. A copy of the travel warning from the Government Agency. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Why is the price displayed on my ticket different to what I paid? I couldn't return to where I was, no progress, the booking system repeated itself, etc. Anyone has experience getting refunds from them or have advice on what I should do here? They do but its retarded. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. means cancellation or significant delay of flight(s) which. More Info. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.
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